Brussels Airport - BRU

Brussels Airport lies 11km north-east of Brussels. It only has one terminal, but be aware that it's a big terminal, and can be tricky to navigate. There are two departures halls: Departures hall 1 hosts check-in desks 1-10, while Departures hall 2 hosts 11, 12 and 14. Once checked in, the terminal splits into two separate areas, Pier A (newer, mostly Schengen flights) and Pier B (older, mostly non-Schengen flights). These are clearly sign-posted and pretty easy to find. Once through security, there are plenty of shops and restaurants to keep you occupied. These are spread out across two levels so if you have time, walk around and view the whole area – the shops may look a bit old but there is a great selection of brands. 

And double-check your gate: The zones in Pier A aren't in numerical order and it can be a long walk in each direction, so we recommend double-checking the gate on your boarding pass and paying attention to the signs. Zones A and T are not next to each other, but if your boarding card says Zone A/T that means Zone T at the end of Pier A.

Take the bus from A to B after security 

There is a shuttle bus connecting Zone T in Pier A to Pier B that will transfer you from a non-Schengen flight to a non-Schengen connection. Follow the red 'Connections' signs to Zone T. The shuttle bus is departing from Gate B93 every 10 minutes and the journey takes approximately 5.

Train connections from Brussels Airport are very good. Up to six 'Brussels Airport Express' trains an hour connect the airport to Brussels North, Brussels Central and Brussels Midi stations, as well as other Belgian cities. Journey time is 17 minutes to Brussels Central, 32 to Antwerp and 90 to Bruges. 

Cost: from EUR 17.80 for a standard ticket to get into Brussels, EUR 23.20 to Antwerp, and EUR 15.60 to Ghent.
Location: Main Terminal, before security, Level -1

Taxi 

Expect to pay around EUR 45 for the 15km taxi-ride into Brussels.

Going further afield?

Brussels Airport is connected directly to the major cities in the Netherlands. Up to 16 trains a day will take you to Amsterdam via Dordrecht, Rotterdam and The Hague. The train will take you to Amsterdam (2h 55min) via Dordrecht (1h 30min), Rotterdam (1h 45min) and The Hague (2h 05min).

The zones in Pier A aren’t in order and it’s a long walk in each direction, so we recommend double checking the gate on your boarding pass and paying attention to the signs. Be aware that Zones A and T are not next to each other, but if your boarding card says Zone A/T that means Zone T at the end of Pier A.

PIER A

Diamond Lounge A

Food and beverages, TV, telephone, newspapers, and Wi-Fi. Open to passengers of various airlines and companies as stated at the entrance of the lounge. All other passengers pay a one time pass for EUR 32 (debit or credit card).

Location: Main Terminal, after security, Pier A, departures, level 2, near Gate 42
Opening hours: 05:00-21:00 daily
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Sunrise Lounge 

Snacks, drinks, Wi-Fi. Available to entitled Brussels Airlines and Star Alliance passengers. 

Location: Main Terminal, after security, Pier A, T-Zone, near Gate 72
Opening hours: 08:00-00:00 daily

The Loft 

Food and beverages, showers, relaxation rooms, meeting rooms, Wi-Fi and other services. Available to entitled Brussels Airlines and Star Alliance passengers.  b flex economy+ passengers on European routes can purchase access against payment of € 25.

Location: Main Terminal, after security, Pier A, departures, level 1, near Gate 42
Opening hours: 05:00-21.00 daily

PIER B

British Airways Lounge 

Snack, drinks, Wi-Fi. Available for British Airways and Qatar Airways passengers.

Location: Main Terminal, after security, Pier B, departures, level 4
Opening hours: 06:00-21.30 daily

The Suite

Snacks, drinks, Wi-Fi. Available to entitled Brussels Airlines and Star Alliance passengers. b flex economy+ passengers on European routes may purchase access against payment of EUR 25 (only on the sport - payment by debit or credit card).

Location: Main Terminal, after security, Pier B, departures, near Gate B01
Opening hours: 05:00-21:00 daily (closing time may vary depending on the last flight)

Diamond Lounge B 

Food and beverages, shower facilities, TV, telephone, newspapers and Wi-Fi. Free to passengers of various airlines and companies as stated at the entrance. Other passengers can get a one time pass for EUR 32.

Location: Main Terminal, after security, Pier B, departures, level 4, near Gates B01-B05
Opening hours: 05:00-23.00 daily
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If you’ve made it to your gate and are in need of a drink or a snack from a vending machine, be aware that they only take Euro coins – no bills or cards. While most things in Brussels can be paid for with a chip and PIN card, we recommend holding on your coins to buy small things.

When you're short on change, there's a stand at the entrance to the gate where you can buy cards and stock up on necessities.

There is a shuttle bus from Zone T in Pier A to Pier B that transfers passengers from non-Schengen flights to non-Schengen connections, allowing you to make it to your next plane without having to go through security. You access this shuttle by Gates A69/T69 by going down one level.

If you arrive in Pier B and your connecting flight departs from Zone T in Pier A, then you can also take the shuttle bus. Simply follow the red 'Connections' signage to Zone T. Buses leave from Gate B93 every 10 minutes and the journey takes approximately 5 minutes. 

A little tip is to buy your souvenirs cheaper at the airport than in Brussels city center. You'll make a saving of 8-10% when you see the 'Travel Value' sign in shops in Pier A and Pier B. And you'll make a bigger saving on beauty, chocolate, and fashion products – typically around 17% less than the brand's RRP.

You've put all your liquids neatly in a clear plastic bag haven't you? Don't worry. If you've forgotten, you can buy bags from vending machines for EUR 1 so you don’t have to throw away all your toiletries.

Regardless of where you're boarding it's often necessary to go up and down levels many times. And, with many stairs and escalators but not so many lifts, the airport is not so friendly for people requiring special assistance.

We recommend speaking to the information desk at check-in so they can set you up with an assistance car.

• New seats with power outlets in the waiting areas of Pier A.

• Airport’s bikes: charging stations in the airport are powered by bicycles that allow you to pedal your way to charged phone.

• At each gate: one plug is aleays located at the wall very near the short metal column that supports the glass exit barriers

Ohne die vielfältige Hilfe und das Feedback unserer Nutzer hätten wir sicherlich nicht den Crystal Cabin Award für die 'Beste Customer Journey' gewonnen. 
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